Position Description:

Under the direction and supervision of the Nissin Management Team, the Operation Manager is responsible for the operations of Nissin’s Forwarding, warehousing-logistics service functions, training, supervising of all employees, generating and reviewing operational reports, and assisting with general human resource issues. Measure and improve the performance, customer service, and profitability of the branch and division. Ensure that the branch location provides top quality customer service consistently, maximizes its profitability, and contributes to the branch’s profitability. The position also will be responsible for overall supervision and training of staff members in the branch.

Key Responsibilities and essential job functions include, but are not limited to the following:

• Works to ensure and maintain a high level in all areas of customer service, warehousing, to include related logistics services, cash management, and other related functions.
• Establish and refine the branch’s operational procedures in accordance with Nissin’s and customers’ policies, procedures, and technology functions.
• Ensure high level of comp0liance with customers’ instructions, procedures, and guidelines as well as other regulatory agencies.
• Solid working knowledge with the use of the company standard software to generate reports, charts, graphs, presentations, etc. Skilled with related computer applications, accounting, and other warehouse applications.
• Strong communication skills, strong customer service and troubleshooting and proposed solutions. Ability to edit and proof business correspondence and reports for accuracy and clarity. Analyze complex details and resolve complex issues pertaining to our client needs.
• Apply accounting knowledge in areas of pricing, cash management, expense control, financial reports, budgets, and forecasting.
• Manage effectively in supervisory capacity, using tact, diplomacy, and negotiation skills in areas of staffing, training, and succession planning. Develop, establish scheduled training and quality controls.
• Promote sales opportunities and seek out all revenue generation opportunities to increase profit margins while maintaining costs under control. Nurture positive relationships with other branches, offices, customers, vendors, agents, and business partners.
• Leadership through example and role modeling. Encourage culture of maintaining high ethical and moral value standards, and respect for one another.
• Monitors the warehouse area layout and other storage space to maximize efficiency and productivity while considering turnover, size, weight, and other related factors of product stored in the warehouse.
• Generates, reviews, and maintains logs, files, and reports to monitor warehouse performance and ensure compliance with regulatory agencies, customers, vendors, and senior management. Determines work procedures to expedite workflow, efficiencies, accuracy, and manage discrepancies with inventory and recordkeeping.
• Oversees all general aspects of human resources functions including recruiting, training, performance evaluation, disciplinary actions, investigation, training, workers compensation, and separation from employment, as needed.
• May consult with senior management or human resources, as needed.
• Reports all information and business decisions to upper management and provide updates as requested. Responds in a timely manner to management requests for information and support.
• Performs other duties as assigned by management.

Qualifications:

Knowledge/Experience

• Knowledge of the company’s or related products, service, and operations.
• Basic understanding of sales and business practices.
• Basic understanding of health, safety and environmental principles and practices.
• Apply related laws, rules and regulations, such as TSA, US Census, CBP, C-TPAT, NIT Compliance, IATA, etc.

Education/Training

• High school diploma or general education degree (GED); and three years plus related experience and/or training; or equivalent combination of education and experience.
• BA/BS preferred or minimum of 2 years’ experience within the logistics / transportation industry
• Bi-lingual (English and Japanese), Must.

Skills

• Exceptional communication skills ( verbal, written and presentations )
• Comprehensive knowledge of Air Freight Export processes
• Strong computer skills: Microsoft(i.e. Excel, Word, PowerPoint, &Outlook)
• Effective communications skills to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees and customers.
• Ability to plan work for self and others to ensure that work is completed efficiently.
• Ability to identify any problems and consult with upper management and other branches to resolve the problems immediately and effectively.
• Ability to report necessary information to management
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.

Physical Requirements/Other

• Directly supervises employees in the department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training employees, planning, assigning and directing work.
• Work Environment - The noise level in the work environment is usual
• Lifting Minimum 30lbs
• Must be able to travel occasionally and drive a car/vehicle. Must possess a valid driver’s license and appropriate insurance coverage.

Nissin Benefits

Nissin offers a robust benefits package for our employees.  It includes health, dental, life, and AD&D, short term disability, along with voluntary long term disability, and 2 types of voluntary vision plans, additional voluntary life and AD&D, FSA (medical and dependent care), 401k, vacation, sick days, and pet insurance.