Position Description: Under the direction and supervision of Ocean Export / Warehousing Department Supervisor and upper management, Ocean Export & Warehousing Agent is responsible to promote our Ocean Export, Warehousing & comprehensive logistics service and coordinating activities of ocean, export outbound freight shipments, & warehousing operation, including Pick & Pack, Sorting domestic freight.

Responsibilities/Essential Functions:

• Export Data Entry by using Nissin’s system.
• Follow up with customers by pro-actively informing the status of their shipments, answering questions and referring clients to the supervisor when questions are more technical.
• Negotiates with customers to resolve problems and trouble shoot in order to arrive at mutual agreements.
• Plans and direct flow of ocean, and surface traffic moving to overseas destinations as well as domestic freight.
• Send ocean quotations to customers, and foreign countries
• Contact established and potential customers to introduce Nissin’s export and warehousing services and arrange shipments.
• Supports outside sales team
• Promote sales to build account base and increase revenue. Seek out and explore all revenue opportunities to increase profit margins while keeping costs under strict control.
• Maintains and updates customer database by inputting customer profile and updates; preparing and distributing monthly reports
• Monitor and provide necessary instruction for parties engaged in receiving and shipping freight, documentation, way billing, assessing charges, and collecting fees for shipments.
• Resolves customer problems and informs supervisor of the resolutions
• Update export regulations constantly and share all necessary information with all other employees.
• Comply with customer requirements and all state and federal safety and compliance regulations.
• Arrange and take care of freight attendance at ports for export and other special projects.
• Handles product safely and carefully.
• Performs general housekeeping duties including sweeping, breaking down cartons, and throwing out trash.
• May perform other department members duties during their breaks, lunch, or as designated by supervisor.
• Work in the warehouse handling, including forklift operation, various freight to be exported, and to be shipped to domestic.
• Responsible for repacking of the freight
• Load, unload, label, prepare, manifest, and inventory various customer containers and/or freight.
• Notify supervisor of any damage, irregularities and safety concern and safety violations at onsite and offsite warehouse immediately.
• Performs other duties as assigned by supervisor or management.

Qualifications:

• Min. AA degree, college degree preferred
• Strong Customer Services skills
• Ability to work independently and as a team player
• Excellent customer service and problem solving skills
• Good interpersonal skills
• Accurate data entry skills
• Basic skills in MS Office applications
• Excellent verbal and written communication skills
• Detail oriented and able to work in a fast paced environment
• English & Japanese or English & Chinese bilingual is preferable

Nissin Benefits

Nissin offers a robust benefits package for our employees.  It includes health, dental, life, and AD&D, short term disability, along with voluntary long term disability, and 2 types of voluntary vision plans, additional voluntary life and AD&D, FSA (medical and dependent care), 401k, vacation, sick days, and pet insurance.