Sales & Customer Service Representative

  • Job Tracking ID: 512565-796506
  • Job Location: Tukwila, WA
  • Job Level: Mid Career (2+ years)
  • Level of Education: 2 year degree
  • Job Type: Full-Time/Regular
  • Date Updated: November 02, 2021
  • Years of Experience: 2 - 5 Years
  • Starting Date: December 16, 2021
  • FLSA: Yes
  • Travel Availability: 10%

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Job Description:

Position Description:

The Sales & Customer Service Representative is responsible for both tactical and strategic business development of new forwarding (Import & Export) and Warehouse business. New customer development and maintenance of existing customers.

Key Responsibilities and essential job functions include, but are not limited to the following:

  • Promote sales activities to build accounts base and increase revenue. Seek out and explore all revenue opportunities to increase profit margins while keeping costs under strict control.
  • Explore and initiate opportunities for cost savings and maximizing efficiency and control.
  • Work closely and build relationship with customers, vendors, domestic and oversea agents regarding import, export and warehouse services.
  • Produce and examine all necessary paperwork for import, export, warehouse and customs regulations.
  • Ensure a 100% level of compliance with any related government agencies such as local, US domestic and applicable foreign agencies, which have functions of enforcement or compliance responsibilities, related to importing and exporting.
  • Manage import, export transactions, including all related activities for an assigned base of accounts.
  • Prepare reports of transactions to facilitate billing of shippers and foreign carries. Other duties may be assigned.
  • Timely preparation of rates and quotes for customers and overseas agents.
  • Contact established and potential customers to introduce Nissin’s services and arrange shipments.
  • Update export -import regulations constantly and share all necessary information with all other employees.
  • Negotiates with customers, to resolve problems and arrive at mutual agreements.
  • Any other duties, as assigned.

Experience and Skills:


  • Minimum 2 years college or AA degree. BA/BS preferred.
  • Bi-lingual (English and Japanese), preferred.
  • Excellent Oral and Written Communication skills required.
  • Manage complex situations professionally and in timely manner.
  • Computer literate. Proficient in MS Office (Word, Excel, PowerPoint).
  • Detailed oriented and able to prioritize and organize workload
  • Assertive, self-motivated, sense of urgency.Demonstrates initiative and willingness to learn new things
  • Work well as part of a team and individually
  • Possess excellent customer service skills

Additional Requirements

  • Must be able to work overtime and weekends.
  • Must be able to travel occasionally and drive a car/vehicle. Must possess a valid Driver’s License and appropriate insurance coverage.
  • Must be able to lift 20 lbs.

Job Benefits:

Nissin Benefits

Nissin offers a robust benefits package for our employees.  It includes health, dental, life, and AD&D, short term disability, along with voluntary long term disability, and 2 types of voluntary vision plans, additional voluntary life and AD&D, FSA (medical and dependent care), 401k, vacation, sick days, and pet insurance.