Position Description:

The Sales & Customer Service Representative is responsible for both tactical and strategic business development of new forwarding (Import & Export) and Warehouse business. New customer development and maintenance of existing customers.

Key Responsibilities and essential job functions include, but are not limited to the following:

• Promote sales activities to build accounts base and increase revenue. Seek out and explore all revenue opportunities to increase profit margins while keeping costs under strict control.
• Explore and initiate opportunities for cost savings and maximizing efficiency and control.
• Work closely and build relationship with customers, vendors, domestic and oversea agents regarding import, export and warehouse services.
• Produce and examine all necessary paperwork for import, export, warehouse and customs regulations.
• Ensure a 100% level of compliance with any related government agencies such as local, US domestic and applicable foreign agencies, which have functions of enforcement or compliance responsibilities, related to importing and exporting.
• Manage import, export transactions, including all related activities for an assigned base of accounts.
• Prepare reports of transactions to facilitate billing of shippers and foreign carries. Other duties may be assigned.
• Timely preparation of rates and quotes for customers and overseas agents.
• Contact established and potential customers to introduce Nissin’s services and arrange shipments.
• Update export -import regulations constantly and share all necessary information with all other employees.
• Negotiates with customers, to resolve problems and arrive at mutual agreements.
• Any other duties, as assigned.

Qualifications

• Minimum 2 years college or AA degree. BA/BS preferred.
• Bi-lingual (English and Japanese), preferred.
• Excellent Oral and Written Communication skills required.
• Manage complex situations professionally and in timely manner.
• Computer literate. Proficient in MS Office (Word, Excel, PowerPoint).
• Detailed oriented and able to prioritize and organize workload
• Assertive, self-motivated, sense of urgency.Demonstrates initiative and willingness to learn new things
• Work well as part of a team and individually
• Possess excellent customer service skills

Additional Requirements

• Must be able to work overtime and weekends.
• Must be able to travel occasionally and drive a car/vehicle. Must possess a valid Driver’s License and appropriate insurance coverage.
• Must be able to lift 20 lbs.

Nissin Benefits

Nissin offers a robust benefits package for our employees.  It includes health, dental, life, and AD&D, short term disability, along with voluntary long term disability, and 2 types of voluntary vision plans, additional voluntary life and AD&D, FSA (medical and dependent care), 401k, vacation, sick days, and pet insurance.