Air & Ocean Import Agent

  • Job Tracking ID: 512565-701252
  • Job Location: Jamaica, NY
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: 2 year degree
  • Job Type: Full-Time/Regular
  • Date Updated: August 30, 2019
  • Years of Experience: Up to 2 Years
  • Starting Date: ASAP
  • FLSA: Yes
  • Travel Availability: 0



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Job Description:

Position Description: Under the direction and supervision of Air & Ocean Import Department Supervisor and upper management, Air & Ocean Import Agent is responsible to promote our Air-Ocean Import & comprehensive logistics service and coordinating activities of air, ocean, import inbound freight shipments.

 

Responsibilities/Essential Functions:

  • Import Data Entry by using Nissin’s system.
  • Follow up with customers by pro-actively informing the status of their shipments, answering questions and referring clients to the supervisor when questions are more technical.
  • Notify supervisor of any damage, irregularities and safety concern and safety violations at onsite and offsite warehouse immediately.
  • Negotiates with customers to resolve problems and trouble shoot in order to arrive at mutual agreements.
  • Plans and direct flow of air, ocean, and surface traffic moving to overseas destinations.
  • Send air and ocean quotations to customers, and foreign countries
  • Contact established and potential customers to introduce Nissin’s Import services and arrange shipments.
  • Supports outside sales team
  • Promote sales to build account base and increase revenue. Seek out and explore all revenue opportunities to increase profit margins while keeping costs under strict control.
  • Maintains and updates customer database by inputting customer profile and updates; preparing and distributing monthly reports
  • Monitor and provide necessary instruction for parties engaged in receiving and shipping freight, documentation, way billing, assessing charges, and collecting fees for shipments.
  • Resolves customer problems and informs supervisor of the resolutions
  • Comply with customer requirements and all state and federal safety and compliance regulations.
  • Arrange and take care of freight attendance at ports for import and other special projects.
  • Handles product safely and carefully.
  • Performs general housekeeping duties including sweeping, breaking down cartons, and throwing out trash.
  • May perform other department members duties during their breaks, lunch, or as designated by supervisor.
  • Performs other duties as assigned by supervisor or management.

Experience and Skills:

Qualifications:

  • Min. AA degree, college degree preferred
  • Strong Customer Services skills
  • Ability to work independently and as a team player
  • Excellent customer service and problem solving skills
  • Good interpersonal skills
  • Accurate data entry skills
  • Basic skills in MS Office applications
  • Excellent verbal and written communication skills
  • Detail oriented and able to work in a fast paced environment
  • English & Japanese or English & Chinese bilingual is preferable

Job Benefits:

Nissin Benefits

Nissin offers a robust benefits package for our employees.  It includes health, dental, life and AD&D, short term and long term disability, along with 2 types of voluntary vision plans, additional voluntary life and AD&D, FSA (medical and dependent care), 401k, vacation, sick days and pet insurance.